Kids Against Hunger Canada aims to support hungry, malnourished, and starving children and their families in Canada and internationally by hosting food packing events using our unique, nourishing food blend, and shipping the food where demand is the greatest.
To carry out our mission, it is important to us that we communicate with you. We are committed to respecting our relationship with you.
Information we collect and how we use it
“Personal information” is any information that can be used to identify (or infer the identity of) a specific person, including, for example, your name, address, birth date, gender, etc. In some cases, your computer’s IP address can be considered personal information, as it may give some indication of your geographic location.
We may ask you for personal information in a variety of ways, including website forms, surveys, mail-in forms, over the phone and in person.
There are a number of reasons why we may ask you for this information, including: to establish your identity, to process a donation or registration; to fulfill your subscription to an e-newsletter; to allow you to register for a food packing event via our online action platform; to invite you to events; to respond to your requests, or to provide other information about us which might interest you. We may also contact you by mail, email or phone about opportunities to donate in support of our work. There are times we may wish to thank you and, with your consent, publicly recognize your financial or non-financial contributions.
Your choice to provide us with your personal information is at your discretion. You may always elect to withhold information. In some cases, we will require your personal information in order to fulfil something you’ve asked of us. For example, when you make a donation, we’re required by law to take your full name and mailing address in order to send you a tax-deductible receipt.
We do not sell or share your personal information.
Cookies and data technology
In some cases, interacting with our websites, social media accounts or emails provides us with “anonymous” data, such as IP address, link clicks, page visits, the time spent on a page, etc. We use analytics on our website to learn where you are, when you’re using our site and what content you find the most interesting. This helps us stay relevant.
We may also use third-party cookies, beacons and other storage technologies to understand what website content is most important to you so that we can measure our performance and target sponsored and unsponsored content to you on those third-party platforms. For example, we use Facebook’s tracking pixel to learn about what content you are interested in on our website so that we can serve only our most relevant advertising to you on Facebook. You can opt out from such Facebook advertising by clicking “Why am I seeing this?” on our Facebook ads, clicking “Options” and then selecting “Hide all ads from this advertiser”.
It’s possible for us to put anonymous data together with personal information you give us to find out more about you. This helps us respect what we know about you. For example, when we have food packing events made open to the public for participation, we try our best to engage those who are local to these events and avoid sending irrelevant or too many emails.
In some cases, we may aggregate your information with other peoples’ in order to report on campaigns. For example, we may count the number of people who donate or volunteer at a food packing event based on their postal code. That way, we can show where people in Canada are taking action (by region, city, etc.). We do not display your actual postal code.
Use of third parties
In many cases, we don’t actually collect and store personal information in our systems, but instead use a third party. For example, we may use OneCause, a fundraising solution platform, to provide an online registration form, or Survey Monkey to send out a survey.
Such services have resources dedicated to maintaining security and confidentiality, and we ensure that any third party partner has written policies about never sharing your information with anyone other than Kids Against Hunger Canada.
Donation and credit card information
In order to donate to us, you may need to provide your credit card information.
In the case of donations made online, we do not collect your credit card information. Instead, this information is collected and processed by third party, PCI-compliant services. We use CanadaHelps to collect your payment information (and they issue tax-deductible receipts), and OneCause which is processed directly through iATS Payments, which uses and stores it.
We collect donations made by credit card in person, through the mail or by phone and process them using CanadaHelps. Donations made online through our One Million Meals Peterborough campaign are collected using OneCause.
As a registered Canadian charity, we cannot do our work without the financial support of our many generous donors, sponsors, volunteers and supporters. We do our best to reach out to as many possible individual supporters as we can. Our donors allow us to maintain our independence.
We may use information you provide (such as your postal code) to find more complete contact information from other sources (such as Canada Post) so we can reach out to you, and we may use third party providers to help. The chance to send you a letter or give you a phone call helps us see if we are a good fit for you when it comes to making donations. You may opt out of these communications at any time by contacting firstname.lastname@example.org.
Links to other websites
By providing personal information to us, you allow “deemed” consent to the collection, use and disclosure of your information in accordance with this policy.
When you provide contact information to us for one purpose, we may contact you using that information for other areas of our work. For example, if you register for our One Million Meals Peterborough campaign, we may email you about opportunities to support our work with a donation. Or, if you make a donation and provide us with your mailing address, we may also send a paper newsletter to that address in order to keep you up-to-date with the work you’ve helped make happen.
We respect your right to control your personal information- please contact us immediately if you want us to stop using it in any particular way. We will fulfil your request in the timeliest way possible.
Please note: In order to adhere to Canada Customs and Revenue Agency rules, we are required to maintain donation records and are not allowed to remove this information from our internal records, even at your request.
Please also note: We may be unable to provide you with certain information or services if you do not give us specific personal information. For example, we cannot issue you a charitable tax receipt if you don’t provide your address, or send you an e-newsletter if you don’t share your email address.
Kids Against Hunger Canada does not intentionally market to minors. If you are under 18, you will need to obtain your parent or guardian’s permission before you send any personal information to Kids Against Hunger Canada over the Internet. Parent or guardian participation, understanding of their children’s online usage, and awareness of the activities in which they are participating, are strongly encouraged.
If you would like to stop receiving emails from us at any time, click the unsubscribe link at the bottoms of any of our emails or you can email email@example.com and type “unsubscribe” in the subject line.
If you would like to stop receiving mail solicitations from us, please email firstname.lastname@example.org to let us know.
Upon reasonable request and notice, you may view and have corrections made to the personal information we hold about you, subject to any legal or contractual restrictions. If you are aware of any inaccuracies in the personal information we hold about you or to remove all of your information from our databases, please contact us at email@example.com.
Ways to prevent us from collecting “anonymous” data
Information we share
We do not sell or exchange email addresses with other organizations.
In some instances, we may promote actions on our websites in partnership with other non-profit organizations. In these cases, we give you the clear option of whether you want us to share your email with them.
We do not share mailing addresses with other organizations.
How we keep your information secure
We strive to maintain appropriate physical, procedural and technical safeguards for your personal information. Some information we collect may be stored and processed on servers located outside your jurisdiction or residence, including outside your country. As a result, this information may be subject to disclosure to other governments, courts or law enforcement agencies in those areas, according to their laws, without notice to us or you.
We keep your personal information in strict confidence. All employees, agents (including authorized volunteers), and authorized service providers of Kids Against Hunger Canada are required to protect the confidentiality of your personal information.
Policy updates and changes
We may change this policy from time to time without notice. Changes will be reflected on this page.
Need more information?
For further information, please contact us by email at firstname.lastname@example.org or by mail to:
Kids Against Hunger Canada
PO Box 212
This document is available to the public and explains how we collect, use, and disclose information, in accordance with this policy, the Personal Information and Electronic Documents Act, the Personal Information Protection Act and other relevant legislation.